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Access Zoom Phone Voicemail by Email


By default, voicemail messages for your phone are sent to the email address on file for that phone.

When you receive a voicemail, an email is sent to your email inbox. This email includes:
  • Information about the call
    • The time and date
    • The caller ID of where the call came from
    • The intended destination of the call - this is important, especially if you receive calls for multiple phone numbers
  • A transcription of the call
  • An attachment with a recording of the voicemail message
Voicemail transcription is automated. While it's pretty good, it might not be perfect. Transcription typically struggles with names, so if the transcription doesn't make sense, you may need to listen to the attached recording. Transcription is only available in the English language.

If you need to receive voicemail messages for a call queue that you are member of, please contact Helpline or file a service request in the TOPdesk self-service portal.